September 11th, 2016

“Visual Intelligence” Critical To Advancing Response Capabilities Globally – GC@ MC Commentary

Posted at 3:00 AM ET

beverley-adams-sm2Dr. Beverley Adams, Head of Catastrophe Planning & Response

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Industry Must More Effectively Harness Potential of Satellite, Drone and Aerial Technologies

Advances in the development of  ”visual intelligence” based on multiple data sources including satellite imagery and drone footage have the potential to significantly enhance claims and CAT response processes and underwriting decision making when companies harness that potential effectively, according to Dr. Beverley Adams, Head of CPR (Catastrophe Planning & Response) at Guy Carpenter.

“The recent wildfires in Fort McMurray, Canada, are a prime example of how visual intelligence plays a central part in enhancing response capabilities,” Dr. Adams says. “By combining satellite data, images from fixed-wing aircraft and video feeds from drones, insurers were able to establish initial loss estimates and make claims payments weeks before direct access to the affected areas was possible.”

The August 2016 earthquake in Central Italy was a small insurance event. Nonetheless, firefighters extensively used thermal drone imagery to locate victims, demonstrating the growing importance of this technology as an integral part of disaster response operations. “The drone deployment provided a vital opportunity for Guy Carpenter to stress-test visual intelligence mission plans to enhance readiness for a major catastrophe event, such as a Los Angeles earthquake,” Dr. Adams asserts.

The value of visual intelligence extends to providing critical data to support underwriting decision making. “In the case of Tianjin, China, the level of aggregation risk within the port caught the (re)insurance industry by surprise,” Dr. Adams states. “However, by deploying satellites and drones over major ports it is possible to accurately track the movement of stock and then quickly ascertain the potential for any major accumulation exposures.”

The insurance potential of satellite imagery has been significantly enhanced by the sharp rise in the number of satellites deployed coupled with increased data access. “Users of the data, however,” says Dr. Adams, “find the data access process to be time consuming and costly, and also encounter difficulties in accessing specific data at specific moments when they request it. Guy Carpenter has addressed this problem by setting up its Satellite Superstore facility in association with Geospatial Insight, a specialist providing direct and speedy access to information from some 130 satellites.”

The U.S. Federal Aviation Administration’s implementation of the Part 107 Rule was another significant development. “Drone operators are now able to apply for a license to conduct commercial activities,” she says. “The new ruling effectively puts operational guidelines in place for the commercial use of small unmanned aircraft and eliminates the extreme difficulty the operators faced in gaining approval to fly drones for commercial purposes. This is a major advance in unlocking the potential that these drones provide. Guy Carpenter is working in association with LIFT Technologies, operators of the largest U.S. network of certified pilots.”

While potential is huge, there are also a number of limiting factors. “There are limitations on the extent to which the process can be automated,” she explains. “While a loss adjuster can quickly ascertain whether damage to a building is significant, partial or a complete loss, we have not yet developed the machine learning algorithms necessary to enable drones to make similar assessments - it still requires an operator to make the call.”

“Instantaneous data access is also a long way off,” Dr. Adams continues. “While we are seeing a big increase in the amount of downloadable information available from a growing number of orbiting satellites, it still takes time to transmit to ground-receiving stations and to process the data. Moving forward, timely availability of consistently high-quality imagery will increase as additional satellite constellations launch with associated infrastructure.”

A number of developments need to take place for the industry to fully harness the benefits of visual intelligence. “We have to look at how we can integrate this data into existing workflow systems,” Dr. Adams explains. “Loss adjusters are already embedding ground-based video images into claims reports as web-links, and we need to establish similar capabilities for visual intelligence so that it becomes an integral part of the workflow.”

“Companies also need to define a role for the visual intelligence professionals within organizations,” Dr. Adams concludes. “Companies must effectively manage widespread access to multiple data streams if they are to be converted into consumable intelligence to support the underwriting and claims functions - this requires internal expertise.”

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