February 6th, 2019

Engaging the Workforce in Digital Transformation: A New Model to Enable Your Digital Strategy

Posted at 1:00 AM ET

For an organization to succeed in adopting technological solutions they must find ways to engage their workforce in the digital transformation or they will fall behind their competitors.

A study by Guy Carpenter’s affiliates, Mercer and Oliver Wyman, says findings indicate that a successful digital transformation incorporates the following five key elements in a new, holistic model:

  1. Chief Digital Officer (CDO) as a key enabler of transformation: The CDO serves as the system integrator and change process facilitator.
  2. Proactive workforce upskilling: Sufficient workforce training and investments made before the implementation process help to ensure the workforce has the skills and the cultural willingness to work effectively with digital technologies.
  3. Collaborative technology design: Vendors, internal firm managers, and workers jointly define the problems/opportunities that digitization might address.
  4. Augmenting human input with Artificial Intelligence (AI): Consider systemic process changes via AI (pure AI processes but also AI augmenting humans).
  5. Integrating technology into workflows: Staff closest to soon-to-be-digitized work brought into the design right from the start. Not only consider automation of existing processes but also think about the process itself (and optimize it).

Read the full article on Mercer >>

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