While the digital revolution is already underway in most organizations, it is yet to have the kind of impact, positive or negative, that many predicted. As such, most organizations have not yet adopted any design or implementation strategies that would truly leverage the digital revolution by increasing productivity and work outcomes, according to Wolfram Hedrich, Executive Director at Marsh & McLennan Insights and Partner at Oliver Wyman; and Peta Latimer, CEO of Mercer Singapore, both affiliates of Guy Carpenter.
To bring about this much-vaunted transformation, organizations need to fundamentally change their outlook toward digital technology. This means a shift from the perception of technology as a cost center that supports other revenue-generating activities, to an investment in the future and a competitive advantage that drives organizational growth. Worldwide, the Mercer Global Talent Trends 2019 study indicates that 59% of companies surveyed are planning to invest more in automation this year.