The trend toward digital seamlessness is accelerating; industries from finance to health care are increasingly using seamless technologies to make it easier for consumers to use their products and services. More than four billion people now own a smartphone, with many using them to buy groceries, manage finances, book travel, arrange deliveries or receive health care, according to Paul Mee, Partner, Digital and Financial Services at Oliver Wyman, and Rico Brandenburg, Partner at Oliver Wyman Financial Services. Oliver Wyman is an affiliate of Guy Carpenter.
But the systems that enable these popular services also face a significant risk — large-scale cyberattacks that could expose valuable nonpublic information or, even worse, disrupt entire industries.
