Over half a million people across the United States to date have tested positive for COVID-19. The nation’s healthcare system has been brought to its knees. There is incredible newfound gratitude for healthcare workers, true heroes who risk their lives to save lives, all from the frontlines of a pandemic.
Many healthcare stakeholders have come together in extraordinary ways. New collaborations are emerging among providers, health plans, organizations, and government, according to Martin Graf and Jimmy Lee, Partner and Senior Adviser, respectively, in Oliver Wyman’s Health & Life Sciences group. Many health plans have stepped up to eliminate people’s anxiety throughout this crisis. For example, some health plans are covering their member’s out-of-pocket medical expenses during treatment, administering open enrollment periods, covering early prescription refills, waiving copays for telemedicine and text visits, and delivering food to patients. Oliver Wyman is an affiliate of Guy Carpenter.