The transition to working from home has gone incredibly smoothly overall, enabling seamless communication between brokers, cedents and reinsurers. Technological advancement has facilitated this transition but human behaviors are equally important in ensuring colleagues continue to feel “connected” to their co-workers, clients and the overall market. Communication on an ongoing basis will be key to ensure this connectivity is maintained.
What a double-edged sword hope can be. When the pandemic first struck, it fuelled our efforts to unify and overcome a crisis of unknown proportions. But now the hope has been somewhat dashed, and this is testing even the toughest organizations, according to Keith McCambridge, Partner, Organizational Effectiveness at Guy Carpenter-affiliate Oliver Wyman.
Instead of instilling the artificial belief that life will get back to the way it was, these leaders confront the sour reality that working may never be ‘normal’ again. They focus instead on developing individual, team and organizational resilience and then hunt for opportunities to elevate their performance.